Warranty & Return Policy
Warranty for DONKYLNE&CO. products is 1 year from purchase date. Please note that the warranty does not cover the normal wear and tear of case, glass or strap.
The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by DONKYLNE&CO.
Replacements due to faulty water resistance is not covered if the crown is not completely closed when the watch is in contact with water.
Please provide us your order confirmation in your email.
This order confirmation is your warranty.
For all other inquiries concerning shipment, returns, etc, please contact us.
Please note that the customer is responsible for the cost of sending back the product to DONKYLNE&CO.
You have the right to return undamaged and unused products that are purchased on DONKYLNE.COM. If you would like to return your item for whatever reasons, we will refund you only in shopping credits within 14 days of your purchase.
Notification about this shall be done immediately upon reception of the product or latest 14 days after reception.
The notification shall be done to email@example.com Please attach your order number in your email when contacting us.
The returned product shall be in an unused and undamaged state in its original package.
You are not obligated to do this but it is something that we strongly recommend. You are responsible for the shipping of returned items back to DONKYLNE.COM.
Items lost in transportation will not be compensated for. Note that additional duties and/or taxes will not be refunded.
All exchanges are subject to availability.
For damaged or faulty products that are covered by Warranty, please contact us at firstname.lastname@example.org.
Products not covered by warranty cannot be returned to DONKYLNE&CO.
These recommendations do not represent an obligation for effectively exercising the right to cancel.